Applies to all paid plans on the CreditLens platform.

This policy is issued by AI Lens Sdn Bhd, the company operating CreditLens. As a digital platform, we do not ship physical goods. This document covers subscription cancellation and refund terms only.

1. Overview

CreditLens is a digital SaaS platform operated by AI Lens Sdn Bhd. No physical goods are shipped. This policy governs cancellation of subscriptions and refund eligibility for paid plans on the CreditLens platform.

2. Subscription Cancellation

– You may cancel your subscription at any time from your account settings.
– Cancellation takes effect at the end of the current billing period — you retain access until that date.
– After cancellation, your account reverts to the free tier (if available) or becomes read-only.
– Cancelling does not automatically delete your data. To request data deletion, contact us separately.

3. Refund Eligibility

Refunds are evaluated on a case-by-case basis. The following guidelines apply:

– Requests made within 7 days of initial subscription purchase may be eligible for a full refund, provided the platform has not been materially used.
– Renewals (monthly or annual) are generally non-refundable once the billing period has started.
– If a technical issue on our end prevented you from accessing the service for a significant portion of the billing period, a pro-rated refund or credit may be issued.
– Refunds are not granted for change-of-mind cancellations after the 7-day window.

4. Free Trials

Where a free trial is offered, no charge is made during the trial period. You may cancel before the trial ends to avoid any charge. If you do not cancel, your selected plan will be charged at the end of the trial.

5. How to Request a Refund

To request a refund, contact our support team at [email protected] with the subject line “Refund Request”. Please include:

– Your registered email address
– The date of the charge
– The reason for the request

We aim to respond within 3-5 business days. Approved refunds are processed to the original payment method within 7-14 business days.

6. Changes to This Policy

AI Lens Sdn Bhd reserves the right to update this policy at any time. Material changes will be communicated via email or an in-app notice at least 14 days before taking effect. Continued use of the platform after changes constitutes acceptance of the revised policy.